Over time the diffuser nozzle will get blocked unless maintained regularly. To unblock the residue you can run Scent Australia Home's bio ethanol blend through the diffuser for a few minutes. We suggest doing this each time the scent bottle is changed.

Clickhereto watch our step by step video, demonstrating how to clean your diffuser.

SHIPPING

We can ship to any address in the world. If you require further assistance, please email us at help@houseofkirri.com

Shipping costs to:

Australia: 
- FREE for Australian orders over $75
- $9 for Australian orders under $75

New Zealand: 
- $40 flat rate

Worldwide
- Prices auto calculated at checkout.

RETURN AND EXCHANGE PROCEDURES

Return and exchange

If you return an item in its *original condition, requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

*Original condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Returning a faulty or incorrect item

As soon as you discover a fault, please contact our Customer Care Team using one of the options below. You'll need to provide your order number, details of the faulty item, and a photo or video of the fault.

https://www.scentaustraliahome.com.au/pages/warranty

E: help@houseofkirri.com

Direct: 1300 731 680